Smarty+ refund request

Customers who purchased a Smarty+ dongle in 2025 and wish to request a full refund may submit their request by email to the following address: info@creos.net.

To facilitate and speed up the processing of your request, we kindly ask you to use the email template below and complete it with your personal information.

Hello,

I hereby wish to submit a request for a refund regarding the purchase of a Smarty+ dongle made in 2025, in accordance with the conditions published on your website.

Please find below, as well as in the attached documents, the information and documents required to process my request:

First and last name
Proof of purchase (invoice or order confirmation)
Bank account details (IBAN)

Thank you in advance for confirming receipt of my request. I remain at your disposal should you require any further information.

Kind regards,

First and last name